Communication Skills · Level 3

Business Negotiation & Persuasion

By SRTR Academy Faculty

4 modules · 17 lessons · 9 videos · 14 hrs

Negotiation frameworks, BATNA, influencing techniques, cross-cultural communication, conflict resolution

What you will learn

Module 1: Negotiation Fundamentals
- 🎬 Types of negotiations: distributive vs integrative — free preview
- 📄 BATNA: Best Alternative to Negotiated Agreement
- 🎬 ZOPA: Zone of Possible Agreement
- 📄 Preparation checklist for any negotiation
Module 2: Persuasion & Influence
- 🎬 Cialdini's 6 principles of persuasion — free preview
- 📄 Framing and anchoring techniques
- 🎬 Building rapport and trust
- 📄 Ethical persuasion boundaries
Module 3: Advanced Negotiation Tactics
- 🎬 Multi-party negotiations — free preview
- 📄 Cross-cultural negotiation styles
- 🎬 Handling difficult negotiators
- 📄 Salary and contract negotiations
Module 4: Conflict Resolution
- 🎬 Identifying conflict sources and types — free preview
- 📄 De-escalation techniques
- 🎬 Mediation and facilitation skills
- 📄 Building win-win outcomes
- 🎬 Post-conflict relationship repair